Terms & Conditions

1. About ADS Biotech

ADS Biotech provides precision fabrication, cleanroom solutions, pharmaceutical machinery, industrial equipment, and related engineering and maintenance services.

Our products and solutions may include, but are not limited to:

• Static and Dynamic Pass Boxes
• Laminar Air Flow Systems
• Mobile Laminar Air Flow Systems
• Ceiling Laminar Air Flow Systems
• Biosafety Cabinets
• Dispensing & Sampling Booths
• Stainless Steel Fume Hoods
• Automated Bottle Filling Systems
• Bottle Capping Machines
• Bottle Leveling Systems
• Double Cone Blenders
• Ribbon Blenders
• Conveyor Systems
• Dedusting Tunnels
• Stainless Steel and pharmaceutical furniture
• Material handling equipment
• Custom fabrication
• Equipment maintenance and technical support
• Other customized pharmaceutical, cleanroom, laboratory, and industrial solutions

The exact products, specifications, configurations, services, and deliverables provided to a customer shall depend on the customer's requirements and the applicable quotation, purchase order, technical specification, or agreement.

2. Acceptance of Terms

By using this website or engaging with ADS Biotech, you agree to comply with these Terms & Conditions and all applicable laws and regulations.

These Terms apply to website visitors, prospective customers, existing customers, purchasers, and users of ADS Biotech's products and services, as applicable.

Additional terms may apply to specific products, projects, quotations, maintenance plans, warranties, or agreements.

Where specific written commercial or contractual terms have been agreed between ADS Biotech and a customer, those terms shall prevail over these general Terms & Conditions to the extent of any conflict.

3. Website Use

You may use this website for lawful purposes, including:

• Learning about our products and services;
• Submitting enquiries;
• Requesting quotations;
• Contacting our team;
• Reviewing available maintenance services;
• Obtaining general information about our company and solutions.

You must not:

• Use the website for any unlawful or fraudulent purpose;
• Provide false or misleading information;
• Attempt to gain unauthorized access to the website or its systems;
• Introduce malicious software, viruses, or harmful code;
• Interfere with the operation or security of the website;
• Copy, reproduce, modify, or commercially exploit website content without permission;
• Misrepresent your relationship with ADS Biotech;
• Use our website or content in a manner that infringes the rights of ADS Biotech or any third party.

ADS Biotech reserves the right to restrict or terminate access to the website where misuse or violation of these Terms is suspected.

4. Product and Service Information

We make reasonable efforts to ensure that information published on our website is accurate and up to date.

However, product images, descriptions, dimensions, specifications, illustrations, technical information, performance information, and other website content may be provided for general informational purposes.

Actual products may vary based on:

• Customer requirements;
• Approved technical specifications;
• Material selection;
• Product configuration;
• Manufacturing requirements;
• Site conditions;
• Applicable standards;
• Customization requirements.

Accordingly, website information should not be treated as the final technical specification for a particular project unless expressly confirmed in writing by ADS Biotech.

The final specifications shall be determined by the applicable quotation, approved drawing, technical proposal, purchase order, agreement, or other written documentation.

5. Product Customization

ADS Biotech provides customized fabrication and engineering solutions based on individual customer requirements.

Where a product is customized, the customer may be required to provide or approve information including:

• Dimensions;
• Capacity;
• Material specifications;
• Layout requirements;
• Electrical requirements;
• Operating requirements;
• Site conditions;
• Technical specifications;
• Drawings or other project information.

The customer is responsible for ensuring that the information provided to ADS Biotech is accurate and complete.

Once technical specifications, drawings, designs, or other project details have been approved, subsequent changes may result in:

• Additional charges;
• Revised specifications;
• Revised delivery timelines;
• Additional manufacturing or procurement costs.

ADS Biotech shall not be responsible for delays or additional costs resulting from inaccurate, incomplete, or subsequently changed information supplied by the customer.

6. Enquiries and Quotations

Submitting an enquiry through our website does not constitute an order or create a binding obligation on ADS Biotech to supply a product or service.

After receiving an enquiry, ADS Biotech may contact the customer to understand the required:

• Product or equipment;
• Quantity;
• Technical specifications;
• Application;
• Site requirements;
• Installation requirements;
• Delivery location;
• Project timeline;
• Budget or commercial requirements.

Where applicable, ADS Biotech may issue a quotation or commercial proposal.

A quotation may contain specific terms regarding:

• Product specifications;
• Pricing;
• Taxes;
• Payment schedule;
• Delivery;
• Installation;
• Commissioning;
• Warranty;
• Validity period;
• Other project-specific conditions.

The applicable quotation and related documents shall govern the relevant transaction once accepted by both parties.

7. Pricing

Prices displayed on the website, where applicable, are subject to change without prior notice.

For customized equipment, machinery, fabrication work, and project-based solutions, the final price shall be determined through the applicable quotation or commercial agreement.

Unless expressly stated otherwise, quoted prices may be exclusive of certain costs such as:

• Applicable taxes;
• Transportation;
• Installation;
• Commissioning;
• Site preparation;
• Special packaging;
• Additional customization;
• Other services or charges specifically identified in the quotation.

Applicable GST and other statutory charges shall be charged as required under applicable law.

Where maintenance plans or other service plans are displayed on the website, their pricing and scope shall be subject to the applicable plan terms and confirmation by ADS Biotech.

8. Orders and Order Confirmation

An order becomes effective only after acceptance and confirmation by ADS Biotech.

Depending on the nature of the transaction, order confirmation may require:

• Customer's purchase order;
• Approved quotation;
• Technical approval;
• Approved drawings;
• Advance payment;
• Payment confirmation;
• Site information;
• Other required documentation.

ADS Biotech reserves the right to decline or suspend an order where:

• Required information is incomplete;
• Technical requirements cannot reasonably be fulfilled;
• Required payment has not been received;
• The customer fails to provide necessary approvals;
• Materials or components are unavailable;
• Other circumstances prevent reasonable execution of the order.

9. Payment Terms

Where online payment is made available, payments may be processed through authorized third-party payment gateway providers.

Customers are responsible for providing accurate billing and payment information.

Payment terms may vary depending on the product or project and may include:

• Advance payment;
• Full payment;
• Milestone-based payments;
• Payment against delivery;
• Payment according to an approved purchase order;
• Other payment terms agreed in writing.

For customized machinery, fabrication, and project-based work, production or procurement may commence only after the required advance payment, approvals, documentation, or other agreed conditions have been fulfilled.

A payment receipt or successful payment confirmation does not, by itself, modify the technical or commercial terms agreed through the applicable quotation or purchase order.

10. Delivery

Delivery timelines provided by ADS Biotech are estimates unless a specific delivery commitment has been expressly confirmed in writing.

Delivery timelines may depend upon:

• Product availability;
• Customization requirements;
• Manufacturing schedules;
• Raw material availability;
• Customer approvals;
• Payment completion;
• Transportation;
• Site readiness;
• Installation requirements;
• Events beyond the reasonable control of ADS Biotech.

ADS Biotech shall not be responsible for delays caused by circumstances beyond its reasonable control.

For customized or project-based products, the expected delivery schedule shall be determined according to the applicable quotation or project agreement.

11. Installation and Commissioning

Where installation or commissioning is included in the customer's order, the applicable quotation or agreement shall define the scope of work.

The customer shall be responsible for providing reasonable site readiness and access, including where applicable:

• Suitable installation area;
• Required utilities;
• Electrical connections;
• Civil works;
• Access for equipment and personnel;
• Required permissions;
• Safe working conditions.

Any additional work outside the agreed scope may be charged separately.

ADS Biotech shall not be responsible for delays resulting from an unsuitable or unprepared installation site.

12. Inspection and Acceptance

Customers should inspect products and equipment upon delivery or installation, as applicable.

Any visible damage, shortage, or discrepancy should be communicated to ADS Biotech within a reasonable period after delivery.

For customized equipment or engineering projects, acceptance may be based on the technical specifications, approved drawings, testing procedures, commissioning requirements, or other criteria agreed between ADS Biotech and the customer.

Where applicable, factory acceptance testing, site acceptance testing, commissioning, or other inspection procedures may be separately agreed.

13. Warranty

Warranty coverage, where applicable, shall be governed by the specific warranty terms provided with the relevant product, quotation, invoice, agreement, or warranty document.

Unless otherwise expressly agreed, warranty coverage may be subject to:

• Proper installation;
• Correct operation;
• Compliance with operating instructions;
• Recommended maintenance;
• Use within specified operating conditions;
• Use of appropriate replacement parts or consumables;
• No unauthorized modification or repair.

Warranty may not cover damage or failure resulting from:

• Misuse;
• Negligence;
• Improper operation;
• Unauthorized modification;
• Unauthorized repair;
• Accidents;
• Improper installation by an unauthorized party;
• Normal wear and tear;
• Consumable components;
• Electrical fluctuations or unsuitable utilities;
• Environmental conditions outside specified requirements;
• Improper maintenance;
• Other factors outside the reasonable control of ADS Biotech.

The specific warranty terms applicable to the purchased product or service shall prevail over general statements on the website.

14. Maintenance Services

ADS Biotech may offer maintenance plans or technical support services for eligible equipment.

The scope, response time, frequency of service, exclusions, pricing, and other conditions shall depend on the selected maintenance plan or applicable service agreement.

Maintenance plans do not automatically cover:

• Major replacement parts;
• Damage caused by misuse;
• Unauthorized modifications;
• Consumables;
• Major breakdowns;
• Civil or electrical work;
• Services outside the agreed scope;

unless expressly included in the relevant maintenance agreement.

Maintenance service availability may depend on location, equipment condition, technician availability, and other operational factors.

15. Cancellation of Orders

Cancellation requests must be submitted to ADS Biotech in writing.

Cancellation eligibility may depend on the stage of the order.

For standard products or services, cancellation may be considered subject to the applicable cancellation and refund terms.

For customized products, machinery, fabrication work, or project-based solutions, cancellation may not be possible after:

• Manufacturing has commenced;
• Materials have been procured;
• Fabrication has started;
• Custom components have been ordered;
• Installation or project execution has commenced.

Where cancellation is accepted, any applicable cancellation charges or costs already incurred may be deducted from the refundable amount.

16. Refunds

Refunds shall be handled in accordance with the applicable Refund & Cancellation Policy and the specific terms of the relevant transaction.

Where a refund is approved, the amount and processing timeline shall be communicated to the customer.

Refunds may be processed through the original payment method or another appropriate method permitted by the applicable payment service provider.

Customized products, fabricated equipment, and project-specific services may be non-refundable once production, procurement, fabrication, or execution has commenced, except where otherwise agreed in writing or required under applicable law.

17. Customer Responsibilities

Customers are responsible for providing accurate and complete information required for the supply or execution of products and services.

Customers must:

• Provide accurate technical requirements;
• Review and approve quotations and technical documents;
• Provide accurate dimensions and site information;
• Make payments according to agreed terms;
• Ensure site readiness where required;
• Follow operating and maintenance instructions;
• Use products for their intended purpose;
• Avoid unauthorized modifications;
• Provide reasonable access to equipment where maintenance or service is required.

ADS Biotech shall not be responsible for issues resulting from incorrect information, improper use, unauthorized modification, or failure to follow applicable instructions.

18. Intellectual Property

All intellectual property displayed or used on this website, including:

• ADS Biotech name and branding;
• Logos;
• Text;
• Photographs;
• Graphics;
• Videos;
• Product descriptions;
• Website design;
• Layout;
• Technical content;
• Software;
• Original drawings and documentation;

is owned by, licensed to, or lawfully used by ADS Biotech, unless otherwise stated.

You may not reproduce, copy, distribute, modify, publish, transmit, or commercially exploit such material without prior written permission.

Technical drawings, designs, proposals, documents, and other project materials provided to customers may be subject to additional confidentiality and intellectual-property terms.

19. Confidentiality

Where a customer provides confidential technical, commercial, business, manufacturing, or project information to ADS Biotech, both parties may be expected to maintain confidentiality according to the circumstances and any separate confidentiality agreement.

Customers should avoid submitting highly confidential information through publicly accessible website forms unless specifically requested by ADS Biotech.

20. Third-Party Services

ADS Biotech may use third-party service providers for certain functions, including:

• Payment processing;
• Website hosting;
• Communication;
• Analytics;
• Email services;
• Other technical or operational services.

Third-party services may be governed by their own terms, conditions, and privacy policies.

ADS Biotech is not responsible for the independent policies, availability, or performance of third-party services beyond its reasonable control.

21. Website Availability

ADS Biotech makes reasonable efforts to keep the website available and operational.

However, we do not guarantee that the website will always be:

• Available without interruption;
• Completely error-free;
• Free from technical problems;
• Free from harmful components;
• Completely accurate or current.

The website may occasionally be unavailable due to maintenance, technical issues, updates, security measures, hosting issues, or circumstances beyond our reasonable control.

22. Product Suitability

Information provided on this website is intended to provide general information about our products and solutions.

The suitability of a particular product or system depends on the customer's specific application, operating conditions, facility requirements, technical specifications, and applicable standards.

Customers should obtain appropriate technical guidance and confirm the required specifications before placing an order.

ADS Biotech shall not be responsible for the suitability of a product where the customer has provided incorrect, incomplete, or inaccurate requirements or where the product is used outside its intended application.

23. Compliance and Regulatory Requirements

Certain cleanroom, pharmaceutical, laboratory, and industrial applications may be subject to regulatory, technical, safety, environmental, or industry-specific requirements.

Customers are responsible for identifying and communicating applicable requirements relevant to their facility and intended application.

Where specific compliance requirements are agreed as part of a project, ADS Biotech shall work according to the applicable agreed specifications and scope.

General references to standards, certifications, or industry practices on the website should not be interpreted as a guarantee that every product or installation is suitable for every regulatory application.

24. Force Majeure

ADS Biotech shall not be responsible for delays or failure to perform obligations where such delay or failure results from circumstances beyond its reasonable control.

Such circumstances may include, but are not limited to:

• Natural disasters;
• Fire;
• Flood;
• Epidemics or pandemics;
• War;
• Civil disturbance;
• Government restrictions;
• Strikes;
• Transportation disruptions;
• Supply-chain disruptions;
• Shortages of materials or components;
• Power or infrastructure failures;
• Acts of government authorities;
• Other unforeseen events beyond reasonable control.

Where reasonably possible, ADS Biotech will communicate significant delays resulting from such circumstances.

25. Limitation of Liability

To the maximum extent permitted by applicable law, ADS Biotech shall not be liable for indirect, incidental, special, consequential, or punitive losses arising from the use of the website or products and services, including loss of profits, business interruption, or loss of data.

ADS Biotech's liability in relation to a specific product, order, or service shall, where legally permissible, be subject to the applicable quotation, agreement, warranty terms, or other contractual documentation.

Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot lawfully be excluded or limited under applicable law.

26. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless ADS Biotech, its representatives, employees, and service providers from claims, losses, liabilities, damages, and expenses arising from:

• Your misuse of the website;
• Your violation of these Terms & Conditions;
• Your violation of applicable laws;
• Your unauthorized use of our intellectual property;
• False or misleading information provided by you;
• Your unauthorized modification or misuse of products.

27. Privacy

Your use of the ADS Biotech website is also governed by our Privacy Policy.

Information submitted through enquiry forms, communication channels, payment processes, or other website interactions may be collected and processed for legitimate business purposes in accordance with our Privacy Policy and applicable law.

Please refer to our Privacy Policy for details regarding the collection, use, storage, and protection of personal information.

28. Links to Other Websites

Our website may contain links to third-party websites or online services.

These links may be provided for convenience or additional information.

ADS Biotech does not control third-party websites and is not responsible for their content, availability, security, or privacy practices.

Accessing third-party websites is done at your own discretion and subject to the applicable third party's terms and policies.

29. Changes to Products, Services and Terms

ADS Biotech reserves the right to modify, update, add, or remove products, services, pricing, specifications, website content, and other information at any time.

We may also update these Terms & Conditions from time to time.

The updated version will be published on this page along with the revised "Last Updated" date.

Your continued use of the website after the updated Terms & Conditions are published constitutes acceptance of the revised terms.

30. Termination or Suspension

ADS Biotech may restrict, suspend, or terminate access to the website or certain services where reasonably necessary, including where a user:

• Violates these Terms & Conditions;
• Engages in fraudulent activity;
• Misuses the website;
• Provides false information;
• Attempts unauthorized access;
• Fails to meet applicable payment obligations;
• Engages in activity that may harm ADS Biotech or others.

Termination shall not affect rights or obligations that arose before termination.

31. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any dispute arising out of or relating to the use of this website, products, services, orders, or these Terms & Conditions shall be subject to the jurisdiction of the competent courts applicable to ADS Biotech's business location, unless otherwise agreed in writing or required by applicable law.

For individual projects or transactions, the applicable quotation, purchase order, agreement, or contract may contain additional dispute-resolution or jurisdiction provisions.

32. Severability

If any provision of these Terms & Conditions is determined to be invalid, unlawful, or unenforceable, that provision shall be interpreted or modified to the extent necessary to make it enforceable, where permitted by law.

The remaining provisions shall continue to remain in effect.

33. Entire Understanding

These Terms & Conditions, together with applicable quotations, purchase orders, agreements, policies, warranties, and other written documents, constitute the applicable terms governing the relationship between ADS Biotech and the customer.

In case of conflict, the specific written terms applicable to a particular transaction shall prevail to the extent of that conflict.

34. Contact Us

If you have questions regarding these Terms & Conditions, our products, services, quotations, orders, payments, or other matters, please contact us.

35. Acceptance of Terms